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In most sectors, consumers have become accustomed to a degree of self-service and control that energy and utilities companies simply aren’t providing.
Whether it's through online portals, mobile apps, tariff choice, product add-ons, or other peripheral services, today's customers have come to expect a level of sophistication in self-service in most segments, but the utility space frequently disappoints.
In this complimentary guide, we investigate the global trends in providing personalization and control to utilities customers, and highlight the successes and areas of improvement that will help the sector meet demands in this increasingly digital-first world.
Download your complimentary guide today to discover:
- How UK-based providers are finding success by offering peripherals such as smart thermostats, Bluetooth-connected lights and wi-fi-controlled mains plugs
- The ways in which US providers are hampered by poor and overly complex user interfaces, despite impressive extras - such as smart meter installation
- How utilities in Japan excel on tariff choice, product add-ons and peripheral services, but fall down on user-friendliness, interactivity and the ability to complete transactions online