Customer Case Study - Momentum Energy
Momentum Energy reinvents its customer experience with the help of CloudSense
Introduction
Momentum Energy is a 100% Australian-owned and operated energy retailer servicing customers in Victoria, New South Wales, South Australia, and the Bass Strait Islands.
The business is built on a commitment to make energy easy to use, buy and understand through offering simple products, competitive prices and exceptional customer service.
In August 2016, Momentum commenced a complete business reinvention of its systems to deliver better outcomes for its customers by streamlining and simplifying every single process across the business.
To achieve this customer-centric solution, Momentum Energy selected the CloudSense Platform to work in tandem with Salesforce and provide a single integrated platform of customer engagement.