Customer Case Study - Momentum Energy
Momentum Energy reinvents its customer experience with the help of CloudSense
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Energy & Utilities
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Utilities rely on CloudSense to deliver sales transformation
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Energy Global - True customer focus the next big challenge after deregulation
Deregulation has unleashed highly competitive energy retail markets across much of the globe.
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Energy Global webinar
Measuring up to customer expectations in today’s decentralised, decarbonised and digital-first energy world
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Why energy and utilities providers need to embrace minimalism
Energy and utilities is probably the only business sector in which suppliers attempt to give their customers as little of their product as possible.
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Energy & Utilities overview
CloudSense for Energy & Utilities
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Become a utility of the future with a modular architecture
How to unlock the potential of your ERP & critical energy systems.
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Empowering energy and utility customers
It’s time for energy and utility providers to put the power in the customers' hands.
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Inside Energy Deregulation
Exploring the lessons existing liberalized markets offer energy and utility providers.
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How modern CPQ solutions help energy and utility providers compete
CloudSense recently commissioned IDC, a premier provider of global market intelligence, to explore how CPQ solutions have evolved over the years beyond the typical “quote-to-contract”...
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Lessons from 2021 and resolutions for 2022 for the utilities industry
Well, 2021 was quite a year. Although optimistically predicted to be a return to normal back in January, if anything it was even stranger than 2020.
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Is your utilities company fit for the future?
Energy and utilities providers currently face a number of tough challenges: ongoing deregulation driving up competition between providers, ever-escalating customer expectations and...
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How digitization is unlocking value for utility providers
Although much energy news in recent months has been rather gloomy, with the United Nations Climate Change Conference (COP26) eliciting a sometimes frosty reception and accusations of...
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Tech, people and data: top priorities for energy and utility companies
We recently took a deep dive into the issue of energy deregulation, exploring three case studies of liberalized markets (in Sweden, Japan and the United States) to learn more about the...
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How to succeed in a deregulated energy and utilities market
The ongoing energy crisis impacting the UK - one of the most deregulated markets in the world - has taken some major scalps including Avro Energy, Green Supplier Limited, Utility Point...
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How energy providers can innovate to meet customer expectations
Some things appear paradoxical at first, but make more sense upon further reflection. For example: the more essential a product or service is, the less effort is required to convince...
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Customer expectations and the challenges for energy retailers
It’s safe to say that Utilities companies aren’t known for their stellar customer experience (cx). In fact, Utilities lag behind other industries when it comes to digital experience.
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3 technology barriers to customer-centricity for Energy retailers
The easy ride’s over.
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How Utilities can use technology and data to thrive
Your Utilities company is subject to a surging current of change. (First and last pun, we promise.)
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Customer case study - Momentum
Momentum Energy reinvents its customer experience with the help of CloudSense
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