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Reaching a Telco Utopia

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How CSPs can reduce their cost to acquire and retain customers, while also boosting their Net Promoter Score

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The onward march of technology has made buying and selling products easier than ever. Even so, regardless of industry, we can always envisage better.

This applies to the B2C telco space in particular, which caters to an essential modern need, but suffers from low Net Promoter Scores. In this guide, we explore how to reduce the cost to acquire and retain customers by implementing improved efficiencies, and see how that not only improves your bottom line, but creates happier and more loyal customers.

Download your complimentary guide today to learn:

  • How increasing the number pathways a customer can take towards making a purchase will reduce your cost to acquire
  • How improved use of customer data will reduce your cost to retain
  • The role AI can play in improving upselling and cross-selling 
  • How streamlining your acquisition and retention is not only good for your bottom line, but also for your Net Promoter Score